IT1228 – Infrastructure Service Support Engineer

As an Infrastructure Service Support Engineer, you will be focused on identifying and driving continuous improvements across production infrastructure in support of production service excellence for Corporate Real Estate, Legal & Compliance Technology, Global Business & Document Services, and Corporate Security infrastructure environments. Responsibilities include:
• Work closely with the Incident/Problem/Change Management teams. Provide support during production incidents, determine impacts and plans around High Risk changes, and ensure root causes are remediated across the environments.
• Analyze metrics for trends and determine action plans as necessary. Produce metrics and management reporting as needed.
• Able to communicate effectively and articulate issues concisely to executive level management, including both written and verbal communication.
• Ensure the stability and health and well-being of production.
• Drive production improvements and service delivery, including Monitoring/Automation, Separation of Duties, Audit, Risk, CSA’s, ESM scores, backup success, defining SLA’s and OLA’s, etc.
• Disaster Recovery Strategy: Partners with the application owners to develop and update comprehensive DR strategy across the LOB enterprise. Works with Production teams to develop specific Disaster Recovery plans that meet the overall strategy. Recommend specific tools strategies, and solutions for DR solutions.
• Review existing production environments, making recommendations for remediation and driving improvements.
• Review capacity and performance.
• Incident Consulting: Provides technical assistance with the most challenging issues that span multiple systems, or show recurring trends that have not been successfully resolved.
• Frequently anticipates problems and analyzes ways to mitigate the risk.
• Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources.
• Is recognized as a positive leader and frequently provides feedback and strategic recommendations to management.
• Affects change within sphere of influence and leads development of innovative improvements.
• Implements complex medium- to large-scale projects and has expertise in project management methodologies, requirements gathering, and determining scope.
Qualifications:
• Broad and increasingly responsible technical experience (10+ years)
• Advanced understanding of LoB technology drivers, their impact on architecture design, new technologies, and how these translate into production improvements (10+ years).
• Language: Fluent English (both verbal and written communications)
• Advanced understanding of performance and monitoring
• Proficient in more than one specific infrastructure technology
• Advanced understanding of best practices and JPM Chase policies, especially Production Assurance and/or Incident Management (P1M) (2+ years).
• Advanced troubleshooting skills (10+ years).
• Advanced understanding of best practices and JPMChase policies (2+ years).
• Must be able to assemble technology solutions and effectively define and implement a working solution.
• Proficient in multiple business disciplines, functions and knowledgeable about the business' strategic direction and how technology solutions can apply.

Agency/Employer: Stefanini IT Solutions Chile SA
Town or City: Santiago
Location: RM. Metropol.
Sector: IT
Related Job Titles: Not stated
Permanent/Contract: Permanent, Full time
Experience: 3 years
Date: 24-07-2008
Salary: Not specified

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